Frequently Asked Questions
•What’s the difference between a relaxation massage, and a clinical therapeutic massage?
Really the difference between our two services is purpose. The Clinical therapeutic massage is treating a very specific soft tissue dysfunction, using a specific massage modality, such as deep tissue, trigger point release, myofascial release, or prenatal massages for expecting mothers. The purpose of a relaxation service is strictly to reduce tension using Swedish massage. It’s not as taxing on the bodyworker, so we offer a discount for the relaxation service.
•Do you perform Couples Massages?
Unfortunately no. We are a small massage studio, with only one treatment room large enough for only one massage table. While we do share our suite with acupuncturists and a physical therapist, we only have access to our treatment room. The best we can offer is back to back, or consecutive sessions. (One after another)
•Why do I have to use my credit card when booking online if I bought a Groupon?
Initially, when we started with online third party promoters, such as Groupon, all we asked for when booking online was the third party voucher code so we could redeem the promotion for the massage session. Unfortunately, some people took advantage of the set-up and started booking massage appointments using the applicable service without first purchasing the promotion, and then not showing for the appointment. It left a number of unfulfilled openings. And many of those openings were desired by other's that had valid promotions, but did not get the appointment due to our first come/ first serve policy. Regetfully, we had to use the option of capturing a credit card number when booking online to hold the appointments only. The credit card secures the appointment, and does not charge for the appointment unless the person booking the appointment fails to either show for the appointment, or pre-pay for the appointment with use of a third party voucher. The vast majority of serviced clients remain unaffected by this process, and have not been charged.
•Why doesn't anyone answer the phone when I call?
We are minimally staffed, with only massage therapists on site to answer phone calls. The upside to fewer personnel is the great savings we can pass onto clients in offering very low rates. However, the downside is obviously the limited nature of our facility, and not being to offer immediate contact to our studio.
If an incoming call goes to our voicemail, it indicates that we are either massaging when the phone is ringing, away from the studio, or un-returned messages exist. As we fiercely adhere to a first come, first serve policy, we ensure all messages left on voicemail are addressed before we answer the phone. That way, a desired massage time may be offered to the earliest caller. We strongly recommend leaving a message. Most messages are returned within 24 hours. You may also email us at email@example.com When requesting an appointment, it's sometimes easier to book via email than to get caught in a game of phone-tag.
•Why does the therapist move body limbs during a session?
A therapist has to be mindful of a number of situations over the course of a session. One is to ensure the massage stroke is aligned with the corresponding muscle, tendon or area of a client. If a limb is not aligned properly, the massage stroke will not be as effective or as efficient as it could be. Additionally, the therapist often uses their body as force to lean into each massage stroke. This is called Body Mechanics. Proper body mechanics not only reduces wear & tear on a massage therapist, but allows for greater, or lesser pressure for the best massage stroke possible.
•How much should I tip?
Gratuity is always appreciated. Moreover, by offering a much lower rate on massage, we leave to you the judgment of how to augment that rate, in the form of gratuity to the client, based on the level of satisfaction of the massage. Some facilities build in that gratuity into the rate, then claim not to accept tips, as a way to associate their practice with other health care professionals.
• Why do I have to give my Credit Card Number when I book online? I already purchased a voucher.
When we started with third party dealers, such as Groupon, all we initially asked for was a voucher number to hold the appointment. Eventually, people started booking appointments without purchasing through that third party, and not show for their appointment. Reluctantly, we had to move to asking for a credit card to secure the time slot for the massage. As long as a person shows for the appointment, and purchased a massage in advance, either through us, or a third party, no charge will be made to the card on file.
•What does it mean that I must call when trying to book an appointment via your online scheduler?
Our online scheduler, provided by Schedulicity, can be a bit glitchy. On rare occasion, a clients account may be denied access to booking online by way of a technical glitch. Mostly, it's due to a failing client rating. (Please see above section) A good client rating will always have access. A client rating that has fallen below an acceptable level will have online booking privileges removed, and in almost all cases, not be allowed back for subsequent massages, based on conditions set forth in the section listed above titled "Client Rating"
•What is the difference between a secured, and unsecured appointment?
A "Secured" appointment indicates a hold on an appointment with either a credit card, pre-paid certificate or voucher. An "Unsecured" appointment is a scheduled appointment, but without any financial attachment. A declined credit card, or an invalid, or expired certificate, or third party voucher may be lead an an appointment to become unsecure, thus with the potential to giving way to a secured appointment, or cancelled outright.
With the limited structure of our practice, (one room) and the focus on quality on massages, (limiting the number of massages per shift to three) we are required to safeguard every time slot per day for the purpose of preserving our practice. With only a finite number of openings per month, we have to account for each available time slot to be able to stay in business. Any lost openings, due to tardiness, late cancellations or no shows, or is a loss of revenue. Therefore, we are bound to secure appointments before massages are performed.